It's time for a small business revolution. It's a revolution wherein we simply put our noses to the grindstone and do the hard work needed to succeed. That means that we spend more time networking with our neighbors, identifying market trends in our communities and we do so by putting national teeth-gnashing on the back burner. Each community is different, has a different flavor and different demographic composition. The bad news coming from New York City, for example, often has little or no impact on the doughnut shop in Yakima, Washington.
Small businesses need to strengthen their armory to prepare for this revolution and to be victorious in the long run.
- Customer Service Plan. More than simply "greeting" customers as they come in, but create a plan to ensure that your customers have a positive experience. Development of a customer survey system to rate how you and your staff are meeting needs. An exit strategy of sorts should be developed to problem solve when your clients have a less than favorable experience.
- Marketing Plan. Your advertising/marketing budget should be approximately 7-10% of your annual gross revenues and needs to include external marketing and internal marketing. Internal marketing such as using your employees as human billboards (t-shirts, jackets, swag) and getting them involved in the process. External marketing includes everything from radio, television, Internet, social media, search engine optimization, print materials, print advertising and even direct mail.
The revolution begins today and it begins with you and your small business. Together, we can do this.
For help in developing your revolutionary plan of attack, contact Allure Networks.